Faster at the finish through professional support!

You will receive support in monitoring your AX4 EDI processes and in managing and enhancing your existing solution. Our ticket system is at your disposal at any time for making and tracking a support request. You thus have a complete overview and transparency on your support request´s status. Our service is available in German and English. Our support hotline can also be reached at:

• Tel +49 (0) 6233 / 45943-180
• This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• AX4 Online Ticket System

Integration systems and proactive monitoring of data flows

• Consulting
• Setup of ways of communication (FTP, OFTP, AS2, EMAIL, HTTPS, X400, ENX)
• Creation of individual interfaces. We support all standard and in-house formats.
• Support in test and start up phases
• Interface documentation
• Setup of our EDI monitoring module incl. automated email warning in case of problems with data transmission
• Monitoring of your data flows and taking active measures. Choose from the following time frames: 12x5, 24x5, 24x7.
• Provision of further service level agreements

Roll out of AX4 solutions

You would like to roll out your AX4 solution to other parties like various suppliers, or forwarders or carriers? All related tasks can be done by our support:

• Consulting of participants
• Setup of web accounts for the participants in AX4 and/or setup of interfaces
• Introductional training on available AX4 functionalities
• Creation of user manuals
• Project management